FAQ's

1. Do you offer free shipping?
No, we currently charge a standard shipping fee of Rs. 150 on all orders within Pakistan.

2. What is the estimated delivery time?
We usually deliver orders within 3–5 working days, depending on your location.

3. Is Cash on Delivery (COD) available?
Yes, Cash on Delivery (COD) is available across Pakistan for your convenience.

4. Can I return or exchange an item?
Yes, we offer a hassle-free return and exchange policy within 7 days of receiving your order. The product must be unused and in its original packaging.

5. What if I receive a damaged or incorrect product?
If you receive a damaged, defective, or wrong item, please contact us within 48 hours. We'll arrange a replacement or refund as needed.

6. Do you deliver internationally?
No, we currently deliver only within Pakistan.

7. How can I contact customer support?
You can reach our customer support team via Instagram DM or email us at support@skinpop.pk for any assistance.

8. Is there any discount for first-time customers?
Yes! Subscribe to our newsletter and get 10% off your first order. It’s our little way of saying welcome to the Skin Pop family!